Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and postal address when you make an enquiry or reservation.
• Booking information — arrival and departure dates, room preferences, number of guests, and special requests.
• Payment information — processed securely through our third-party payment providers. We do not store card numbers.
• Usage data — pages visited, time spent, browser type, and IP address collected automatically via cookies and analytics tools.
• Communications — any messages you send us by email, phone, or our contact form.

2. How We Use Your Information

We use the information collected to:

• Process and manage reservations and enquiries.
• Communicate booking confirmations, updates, and pre-arrival information.
• Improve the quality of our services and personalise your experience.
• Send promotional offers and news about Birds Resort, where you have opted in.
• Comply with legal and regulatory obligations.
• Analyse website usage to improve performance and content.

3. Cookies

Our website uses cookies — small text files stored on your device — to enhance browsing and measure site performance. We use:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics).
• Marketing cookies — used to deliver relevant advertisements, only with your consent.

You can manage your cookie preferences at any time via the Cookie Preferences link in the footer.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Service providers — trusted third parties who assist in operating our website, processing payments, or delivering communications, under strict confidentiality agreements.
• Booking platforms — where your reservation originates from a third-party platform (e.g. Booking.com), their privacy policies also apply.
• Legal authorities — where required by law or to protect the rights and safety of Birds Resort and its guests.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Reservation records are typically kept for up to seven years for accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with your relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to external sites — including booking platforms and social media channels. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Birds Resort
Largest Bird Park, Hambantota, Sri Lanka
Email: info@birdsresort.lk
Phone: +94 71 230 3067